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Return and Refund Policy

Our Commitment to Ensuring Your Satisfaction and Rights as a Valued Customer

Thank you for choosing to shop with us! We are committed to providing you with an excellent shopping experience, and we’re confident that our Buyer Protection policy ensures a smooth and worry-free process. At our store, every item is made-to-order, produced specifically for you based on your personal preferences and unique style. We begin the production process only after receiving your order. Here’s how we prioritize your satisfaction:

1. Buyer Protection Policy:

  • For all U.S. orders, you are covered by our 30 business-day buyer protection. This means that for any issues such as delays, damaged goods, or lost packages, you can reach out to us within this time frame, and we will take care of the problem.
  • For international orders, we understand that shipping times may vary, so we extend our buyer protection to 60 business days, ensuring you have ample time to address any concerns related to your purchase.

2. Order Modifications:

  • We know that sometimes plans change, which is why we offer a 24-hour window for you to modify or cancel your order after payment. Whether it’s changing an item, updating shipping details, or canceling the purchase, we’re here to assist you within that time.
  • For personalized or customized products, we take extra care to ensure they meet your expectations. Therefore, if you need to make any adjustments, please notify us via email within 12 hours of payment. This allows us to accommodate your request before production begins, ensuring you get exactly what you need.

We deeply value your trust and aim to provide a seamless and enjoyable shopping journey every step of the way. With our Buyer Protection and flexible order policies, you can shop with confidence, knowing that your satisfaction is our priority. 

 

Important Details to Know About Our Replacement, Return, and Refund Policies

We are proud to say that many of our customers have expressed high satisfaction with their purchases, and this positive feedback motivates us to keep delivering the best service possible. However, we understand that there may be rare occasions where an order does not fully meet your expectations. In such cases, our team is dedicated to finding the best solution for you. 

 

When it comes to our Return, Replacement, and Refund Policy, our support team is always here to assist. Please carefully note the following key points:

I. Complaint Resolution Process

We are committed to ensuring your satisfaction, and if there are any issues with your order that leave you less than happy, please follow our complaint resolution process. Here's how it works:

1. Contact Us

If any problem arises with your order, within the after-sales support timeframe (30 business days for U.S. orders, 60 business days for international orders), please reach out to our support team via email at [email protected].

2. Provide Evidence

After receiving your complaint, we will ask you to provide any relevant evidence to support your claim. This allows us to gather the necessary data to communicate with our factory and shipping partners to resolve the issue.

 

3. Investigation and Resolution

 

Rest assured, we place your satisfaction and rights as a customer at the forefront. If the issue stems from our production or shipping process, we will take full responsibility and ensure proper compensation for any inconvenience caused. Once we receive all the necessary documentation and confirm the issue, we will send a replacement at no additional cost within 15 days. We are committed to making sure you receive a product that meets your expectations.

 

4. Customer Error Support

 

In cases where the issue results from an error in ordering on the customer’s part, we are still happy to assist with support policies to ensure you have the best possible shopping experience with us.

By following these steps, we will work diligently to resolve any concerns and ensure you are fully satisfied with your purchase. Thank you for your understanding and trust in our service!

II. Eligible Cases for Replacement, Return, or Refund Policy

At our store, every item is made-to-order, produced specifically for you based on your personal preferences and unique style. We begin the production process only after receiving your order. Our Replace, Return, and Refund Policy is designed to ensure your satisfaction in case any issues arise with your order. Below are the specific conditions under which you are eligible for a replacement, return, or refund:

1. Undeliverable Orders:

If the product cannot be delivered to the provided address despite the address being accurate and complete, you are entitled to request a refund or replacement.

 

2. Damaged Products:

If the product is damaged during production or in transit, you are eligible for a full refund or a replacement of the damaged item. Please ensure you report the damage within 48 hours of receiving the product and provide photos for verification.

 

3. Incorrect Sizing:

If the product is manufactured in the wrong size compared to the sizing chart provided for the product, we will gladly offer a replacement or refund. Simply notify our support team, and we will assist in resolving the issue promptly.

III. Ineligible Cases for Replacement, Return, or Refund Policy

At our store, every item is made-to-order, produced specifically for you based on your personal preferences and unique style. We begin the production process only after receiving your order. While we strive to offer a hassle-free shopping experience, there are specific situations where our Replace, Return, or Refund Policy does not apply:

1. Incorrect Shipping Address:

If the customer provides an incorrect shipping address, resulting in the product being lost or undeliverable, we cannot offer a replacement or refund.

 

2. Wrong Size Ordered or Change of Preference:

If the product is delivered with the correct printing and size based on the customer’s order and our standard size chart on the website, but the customer selected the wrong size or no longer likes the item, it is not eligible for return or refund.

 

3. Used Products:

Products that have been used are not eligible for return or refund, as we are unable to resell or restock such items.

 

4. Customer-Induced Damage:

Product has been damaged after delivery due to customer mishandling or improper use, it will not qualify for any refund, return, or replacement.

We kindly ask that you carefully review your order details before confirming your purchase to avoid any issues. Our team is always here to assist with any questions during the ordering process!

IV. What Evidence Do You Need to Submit for a Return or Replacement?

To make the return or replacement process as seamless as possible, please provide the following evidence to support your request:

1. Shipping Label:

Submit a clear image of the shipping label from the package you received. This helps us verify your order details.

 

2. Proof of Error:

To process your request for return or replacement efficiently, we require clear and detailed images of the product you received. Please ensure the photos meet the following conditions:

  • For Printing or Material Defects: Take photos in natural lighting to clearly show the color or the defect in question. Ensure that the problematic area is in focus and clearly visible.
  • For Incorrect Size Issues: Provide images of the product being measured according to the instructions given by our support team. The measurements must be clear and precise so we can compare them with the original order specifications from the production team.

We rely on these detailed images to work with our production team and resolve the issue effectively. Your cooperation helps us ensure a smooth and prompt resolution.

3. Important Notice:

  • All required images must be submitted to process your return or replacement request.
  • Incomplete evidence will prevent us from being able to move forward with your claim.

Your satisfaction is our priority, and we’re here to ensure your concerns are addressed swiftly and effectively!

V. Important Notes for Returns and Refunds Policy

We always strive to provide products that ensure your complete satisfaction, and we sincerely hope you’ll allow us the opportunity to fulfill your order to its fullest potential. However, if you truly wish to request a refund, please take note of the following: 

1. Pre-Contact Requirement

If you wish to return an item for a refund, it is essential to contact us first via email or phone. We will provide you with specific instructions to follow for the return process.

 

2. Return Shipping Address

Make sure to ship the item back to the correct address provided by us. Please note that return shipping costs will be covered by the customer. We are not responsible for any returns sent to an incorrect address.

 

3. Original Shipping Fees:

Original shipping fees are non-refundable and will be deducted from your total refund amount. Please notify this amount when calculating your expected refund.

 

4. Partial Refunds Policy:

We understand that certain situations may not qualify for a full refund, and in such cases, we are willing to offer partial refunds to ensure a fair resolution. Here are the conditions under which partial refunds may be granted:

  • Items not in original condition: If the product is damaged, shows signs of use, or is missing parts due to reasons unrelated to our error, we may issue a partial refund.
  • Late returns: Items returned more than 30 days after delivery may also be eligible for a partial refund, depending on the condition of the product upon its return.

5. Delayed Refunds:

If you have not received your refund after our notification, please follow these steps:

  • Double-check your bank account to ensure the refund hasn't been credited.
  • Contact your credit card company, as processing times can vary, and they may have additional information.
  • Reach out to your bank, as their processing times may also differ.
  • Need Further Assistance?: If, after completing the above steps, you still have not received your refund, please do not hesitate to contact us. We are here to help resolve any issues you may encounter.

By adhering to these guidelines, you can help us facilitate a swift and efficient return and refund process. Thank you for your understanding and cooperation!

VI. Refund Process for Customers

Our refund process is designed to be straightforward and efficient, ensuring that you are promptly notified and credited. Here’s how it works:

1. Return Inspection

After you send back your item, our team will receive and inspect the returned product to ensure it meets our refund criteria.

 

2. Notification:

Once the inspection is complete, we will send you an email notification to inform you about the status of your return. This keeps you updated and in the loop.

 

3. Processing the Refund

If your return is approved, we will process your refund. This involves applying a credit to your original payment method.

 

4. Timing

You can expect to see the credit reflected in your account within a few days, depending on your bank or payment provider's processing times.

We aim to handle refunds as quickly as possible, and your satisfaction is our top priority. If you have any questions about the process, please feel free to reach out to our customer service team for assistance!